FAQs

The minimum order quantity depends on the product type and specifications. Generally, the MOQ for packaging boxes is 500 units, and the MOQ for hang tags and stickers is 1,000 units.

For more details, please contact our customer service.

Yes! We are committed to sustainability and can provide eco-friendly materials for your custom products, including recyclable paper, eco-plastic, and other green packaging materials.

Please specify your needs when placing your order.

Yes, we offer a variety of premium finishes to enhance the look of your custom packaging, including:

• Embossing and debossing
• Hot foil stamping
• Spot UV coating
• Matte or glossy lamination
• Die-cutting for custom shapes
• ……

Shipping costs are based on the size, weight, and destination of your order. We will provide a detailed shipping cost estimate when you place your order, and we work with several logistics partners to offer competitive rates.

Yes, we prioritize the security of your payment information. All payments are processed through secure channels, and we do not store sensitive payment details on our servers. PayPal and credit card payments are protected by industry-standard encryption.

For most orders, we require a 30%-50% deposit to start production, and the balance is due before shipment. For some large orders or special arrangements, payment terms can be discussed. We will provide specific instructions with your order confirmation.

We have strict quality control for all products. If the products you receive are not as described or have quality issues, please contact us within 7 days of receipt. We will offer replacements or refunds based on the specific situation to ensure your satisfaction.

We take customer satisfaction very seriously. If you have any issues with your order or service, please reach out to our customer service team. We will investigate the matter and strive to resolve it as quickly as possible.

Once you’ve filed a complaint or requested a replacement, we will assign a representative to your case who will keep you updated on the status. You can also contact our customer service team at any time for updates.