Returns

We are committed to providing high-quality products and satisfactory services. If you are not satisfied with your purchase, you can follow the return and after-sales terms below:

1. Return Policy

  • Return Period: If you are not satisfied with the product, you can request a return within 14 days of receiving it.
  • Return Conditions: The product must be in unused condition, with original packaging intact, including all tags and accessories.
  • Non-returnable Items:
    • Custom-made or special order products are not eligible for return unless there is a quality issue.
    • Products that have been used or damaged do not qualify for return.
    • Return requests submitted after the return period will not be accepted.

2. Return Process

  • Return Request: Contact our customer service team (via phone, email, etc.) to request a return.
  • Return Approval: After receiving your request, we will review and confirm whether the product is eligible for return and provide the return address.
  • Return Shipping Cost: The buyer is responsible for return shipping costs unless the product has a quality issue.
  • Return Inspection: Once we receive the returned product, we will inspect it. If it meets the return conditions, we will process the refund.

3. Refund Policy

  • Refund Method: The refund will be issued via the original payment method, and processing typically takes 5-7 business days.
  • Refund Amount: The refund will be for the product cost paid, excluding any shipping fees (for returns not caused by quality issues).
  • Partial Refund: If the returned product is damaged or incomplete, we may issue a partial refund based on the condition of the item.

4. After-Sales Service

  • Product Warranty: If the product has quality issues during use, we offer a 90-day warranty. The warranty covers manufacturing defects and non-human damage.
  • After-Sales Support: For all purchased products, we provide 24/7 after-sales support. You can contact us through our official customer service channels for technical support or product guidance.

5. Exchange Policy

  • Exchange Conditions: If the product received has quality issues or the wrong model was delivered, we offer a free exchange service.
  • Exchange Process: The exchange process is similar to the return process. You will need to contact our after-sales team, and we will arrange the exchange after confirmation.

6. Special Notes

  • Personalized Custom Products: Since personalized products are custom-made, we do not accept any return or exchange requests unless there is a quality issue.
  • After-Sales Deadline: All return, exchange, and after-sales service requests must be submitted within 90 days of receiving the product. Requests submitted after this period will not be processed.